MTN promotes employee well-being with additional paid days off
The director of human resources of MTN SA, Tebogo Maenetja.
As the harsh conditions resulting from the COVID-19 pandemic continue to evolve, MTN has taken decisive action to ensure that its employees prioritize their rest and well-being by providing all employees with the ability to request a fully paid and completely offline week’s leave, on and above their annual leave allowances.
The pandemic has disrupted the traditional workplace, blurring the lines between work and home, meaning that employees no longer have the luxury of “cutting their fists” in the workplace, or “punching” in. their personal lives when they arrive at the workplace.
“COVID-19 continues to add pressure and I have also seen how much extra pressure our staff and the business in general are under. In addition to the serious health problems resulting from infections, we are seeing a much wider impact on the mental health and general well-being of our workforce, ”explains Tebogo Maenetja, HR Director of MTN SA.
“At MTN, we researched information on this growing trend and, through various feedback channels, we found that some of our employees are suffering from stress, fatigue and in some cases burnout. “
The pandemic has disrupted the separation between work and personal life and we have found that employees consistently work much longer days than previously thought to be healthy. The lack of a shuttle saw our people sit down at their desks at 7am and leave at 7pm and we had to push back this kind of behavior because, 16 months later, people are exhausted.
To significantly address the pressing need of our employees to take time to rest, recharge and rejuvenate, we have introduced MTN Spring Break.
“The initiative will run from August 1 to October 31, 2021 and will see all employees, including contractors, as well as store and call center employees, receive a full week of closure – no e -mails, no calls and no meetings. We thank the staff for helping MTN make the ‘new normal’ work, ”says Maenetja.
During this period, MTN is committed to ensuring that the service to our customers remains accessible and uninterrupted. “We believe that a healthy workforce will translate into higher levels of efficiency and productivity and, ultimately, a better customer experience. “
Maenetja also highlighted other initiatives that MTN has introduced with the aim of establishing a better work-life balance: any internal meeting all day; this happens once a month.
“All over the world and in all industries, organizations, including ourselves, have had to fundamentally rethink what work looks like. And it’s up to all of us – from senior executives to individual contributors – to provide meaningful solutions to navigate the days, months, and even years to come.
“For MTN, we will continue to find ways to ensure that we are a compassionate organization that prioritizes the well-being and well-being of our employees, which we believe is vitally important,” especially in these difficult times, ”concludes Maenetja.